Terms of Service
Last updated: September 29, 2026
1. Our service
Setlo builds, hosts, and manages your business website, online booking, lead follow-up, and related tools on your behalf. You tell us about your business and we handle the setup, writing, design, and ongoing updates. You do not need to log in or edit anything yourself.
2. Your account & responsibilities
You agree to provide accurate information about your business, including services, pricing, hours, and contact details. You are responsible for keeping your business information current — just text or email us when something changes. You are responsible for the services you offer and how you fulfill bookings made through your site.
3. Acceptable use
You agree not to use our service for anything unlawful, misleading, or harmful, and not to interfere with the operation of your site or our systems. We will not build or host content that is illegal, fraudulent, or infringes on someone else's rights.
4. Setup fees & billing
A one-time setup fee is quoted after an intro call based on what we build and connect. Monthly plans are billed in advance. Your first 90 days are a commitment so we can build, tune, and start seeing results. After that, plans are month-to-month and you can cancel anytime with 30 days' notice. Add-ons and overage (such as extra receptionist minutes) are billed as described on our pricing page.
5. Cancellation & refunds
After your first 90 days, you may cancel with 30 days' notice. Setup fees are non-refundable once work has begun. Monthly fees are not refunded for partial months, since we hold your site and booking live through the end of the paid period.
6. Your content
You retain ownership of your business name, logo, photos, and any content you give us to publish. You grant us permission to display that content on your site and in our marketing of our work. You confirm you have the rights to anything you ask us to publish.
7. Our work & ownership
We own the underlying design, code, and tools we use to build and run your site. While you subscribe, your site and its content are live for your business. If you cancel, we will provide a reasonable handoff of your business content; the underlying platform and tooling remain ours.
8. Third-party services
Your site may connect to third-party services such as domain registrars, Google, phone carriers, and booking or payment providers. You agree to their terms where applicable, and you are responsible for any fees those providers charge directly to you.
9. Service availability
We work hard to keep your site fast and online, but no service is up 100% of the time. We are not liable for outages caused by third-party providers, internet disruptions, or events outside our control. We will address issues promptly and communicate with you.
10. Limitation of liability
Our service is provided as-is. To the fullest extent allowed by law, Setlo is not liable for lost profits, lost bookings, missed leads, or indirect damages. Our total liability is limited to the amount you paid us in the three months before the claim arose.
11. Changes to these terms
We may update these terms from time to time. We will notify active clients of material changes. Continued use of our service after changes take effect means you accept the updated terms.
12. Text messaging (SMS) terms
By opting in through the chat widget on our website, you agree to receive promotional and marketing text messages from Setlo, operated by Nathaniel Groenhof. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help, or contact us at (616) 867-0601. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.
13. Contact
Questions about these terms? Reach us at (616) 867-0601 or through our contact page.
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